Player Safety & Wellbeing
Responsible Gaming
at 300ok
300ok is committed to providing a safe, fair, and enjoyable gambling environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — at all times.
Your Control Panel
Responsible Gaming Tools at 300ok
Every registered 300ok player has direct access to the following tools through their account settings. These features are available around the clock and take effect immediately upon activation.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, the platform will reject any deposit that would cause you to exceed it. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 7-day cooling-off period before it applies — a deliberate safety measure to prevent impulsive decisions.
Define the maximum amount of time you wish to spend on the 300ok platform in a single sitting. When your session limit is reached, you will receive a clear on-screen notification and be automatically logged out. This prevents the "time blindness" that extended gambling sessions can cause, helping you maintain balance in your daily routine.
Activate periodic reminders that display a summary of your current session — how long you have been playing, your net result for the session, and your total wagered amount. Reminders can be set to appear every 15, 30, 45, or 60 minutes. When a reminder appears , you can choose to continue your session or log out immediately.
If you feel you need a short break from gambling, the time-out feature allows you to suspend your account for a defined period — 24 hours, 48 hours, 1 week, or 1 month. During a time-out, you cannot log in, deposit, or place bets. The pause cannot be lifted before the chosen period expires, ensuring the break is meaningful and not reversed on impulse.
Self-exclusion is a longer-term tool for players who believe their gambling has become problematic. You may request self-exclusion for a minimum of 6 months, 1 year, 2 years, or indefinitely. During self-exclusion, your account is permanently suspended, all marketing communications are stopped, and re-registration attempts are blocked. Contact [email protected] to activate self-exclusion — our team will action your request within 24 hours.
In addition to deposit limits, 300ok allows you to set a cap on the total amount you are willing to lose over a defined period. Once your loss limit is reached, further wagering is disabled for the remainder of that period. Loss limits provide an additional layer of financial protection beyond the deposit cap, ensuring that short losing streaks do not spiral into damaging losses.
Know the Signs
Warning Signs of Problem Gambling
Gambling is entertaining for the vast majority of players who enjoy it responsibly. However, for some individuals it can become problematic. Being able to recognise the early warning signs — in yourself or in someone you care about — is the first and most important step toward getting help.
Placing larger bets or gambling for longer periods in an attempt to recover money that has already been lost. This is one of the most common and dangerous patterns in problem gambling behaviour — losses rarely "come back", and the attempt to recover them typically leads to greater financial harm.
Using money allocated for essential expenses — rent, utilities, food, transport, family obligations — to fund gambling activities. If your gambling budget is competing with your household budget, this is a serious warning sign that requires immediate attention.
Feeling compelled to continue gambling even when you have decided to stop, or finding that "just one more bet" consistently extends into hours of play. If voluntary stopping feels difficult or impossible, the gambling behaviour may have become compulsive.
Hiding the extent of your gambling activity from family members, friends, or colleagues. Secretiveness about how much time or money is being spent on gambling is a strong indicator that the individual recognises, on some level, that the behaviour has exceeded healthy limits.
Allowing gambling to interfere with work, education, family life, or social relationships. Missing deadlines, skipping family commitments, or withdrawing from social activities in order to gamble are signs that gambling has taken an unhealthy priority in your life.
Taking loans, using credit cards, or borrowing money from friends and family specifically to fund gambling activities. Financing gambling through debt is a critical warning sign that the behaviour has moved beyond entertainment and into dependency.
Take Action
How to Get Help With Problem Gambling
Taking the first step is the hardest part. The steps below outline the clearest path from recognising a problem to getting meaningful support — whether through 300ok's own tools or through professional external resources.
Recognising that gambling has become a problem — rather than a form of entertainment — is the single most important step. You do not need to be in a financial crisis to seek help. If gambling is causing stress, anxiety, or conflict in your life, that is enough reason to reach out.
Contact our support team at [email protected] with the subject line "Self-Exclusion Request". Our team will suspend your account within 24 hours, block all marketing communications, and ensure you cannot re-register during the exclusion period. Self-exclusion is free, confidential, and effective immediately.
Sharing your situation with a trusted family member, friend, or religious leader can provide emotional support and external accountability. In Bangladesh, family networks and community ties are strong — do not hesitate to lean on them. You are not bringing shame on yourself by asking for help; you are demonstrating strength and self-awareness.
Mental health professionals, counsellors, and addiction specialists can provide structured support for problem gambling. If you are based in Dhaka, Chittagong, Sylhet, or another major city in Bangladesh, professional counselling services are increasingly accessible. International helplines and online resources such as Gamblers Anonymous (www.gamblersanonymous.org) provide free peer support in multiple formats.
If gambling has caused financial harm, consider speaking with a financial adviser or debt counsellor. Practical steps — such as removing saved payment methods, setting up a dedicated budgeting account, and cancelling any credit access linked to gambling accounts — can help create a financial environment that supports recovery.
When and if you choose to return to gambling after a self-exclusion period, 300ok encourages you to set conservative deposit and session limits from day one, maintain open communication with support, and monitor your own behaviour closely. Gambling should always be a leisure activity — never a financial strategy or an emotional crutch.
We Are Here For You
Contact Our Responsible Gaming Team
Our responsible gaming team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh. No query is too small. Reach out whenever you need us.
Our primary responsible gaming contact channel. Write to us at any time — we aim to respond to all responsible gaming enquiries within 2 hours.
Use subject line: "Responsible Gaming"
Access our live chat function directly from within your 300ok account for immediate, real-time assistance. Our trained agents can activate deposit limits, time-outs, and self-exclusion requests on your behalf during a live chat session.
Available 24/7 via your account
Responsible gaming requests are treated as high priority across all channels. Self-exclusion requests are actioned within 24 hours. Deposit limit reductions take effect immediately. Time-out requests are applied within minutes of confirmation.
Priority queue — fast response guaranteed
Play With Confidence
Enjoy 300ok Responsibly
Now that you know the tools and support available to you, explore everything 300ok has to offer — with the confidence that your safety always comes first.
21+ only. Gambling can be addictive. Use our responsible gaming tools and play within your means.